1Introduction

At Export Ghar, we aim to maintain transparency and fairness in all our business transactions.

This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, payments refunded and claims considered.

This policy applies to business enquiries, domestic and international orders, bulk supplies, agricultural commodities, food products, spices and other merchandise supplied or arranged by Export Ghar.

2Order Confirmation

An order will be considered confirmed after written acceptance by Export Ghar and fulfilment of the agreed payment and order-confirmation requirements.

Buyers are requested to verify the following before confirming an order:

• Product name and specifications.
• Quantity and quality requirements.
• Packaging and labelling details.
• Total price and applicable charges.
• Payment terms.
• Shipping method and delivery conditions.
• Agreed Incoterms, where applicable.

3Order Cancellation by Buyer

Buyers who wish to cancel an order must submit a written cancellation request to info@exportghar.com.

Cancellation requests will be considered subject to the order status and mutually agreed commercial terms.

• Orders not yet accepted or processed may generally be cancelled without charge.
• Confirmed orders may require written approval for cancellation.
• Orders already procured, processed, packed or dispatched may not be eligible for cancellation.
• Customised, private-label or specially sourced products may be subject to additional cancellation charges.
• Any non-recoverable expenses already incurred may be deducted where contractually agreed and legally permissible.

4Cancellation by Export Ghar

Export Ghar reserves the right to cancel an order in circumstances such as:

• Unavailability of the agreed product.
• Failure to receive the agreed payment.
• Incorrect or incomplete buyer information.
• Regulatory restrictions or legal compliance issues.
• Unforeseen circumstances preventing fulfilment of the order.

Where an order is cancelled by Export Ghar, any refundable amount received for the unfulfilled portion of the order will be processed in accordance with the applicable agreement and law.

5Refund Eligibility

Refunds may be considered in the following situations:

• Payment received for an order that Export Ghar is unable to fulfil.
• Duplicate payments verified by our accounts team.
• An agreed cancellation that qualifies for a refund.
• Other circumstances where a refund is required under applicable law or the written sales agreement.

Refund eligibility will depend on the transaction status, contractual terms and applicable legal requirements.

6Non-Refundable Charges

The following costs may be non-refundable where they have already been incurred and are contractually agreed:

• Product procurement costs.
• Custom manufacturing or processing expenses.
• Packaging and labelling costs.
• Inspection and certification charges.
• Shipping, freight and handling charges.
• Customs, documentation and other third-party expenses.

Any deductions will be explained to the buyer.

7Damaged, Defective or Incorrect Products

If a buyer receives goods that appear damaged, defective or materially different from the agreed specifications, the buyer should:

• Notify Export Ghar promptly.
• Provide photographs or videos of the goods and packaging.
• Share the invoice, packing list and shipment details.
• Provide an inspection report or other supporting evidence, where available.
• Submit the claim within the period agreed in the sales contract.

Claims will be reviewed based on the agreed product specifications, inspection arrangements, shipping terms and applicable laws.

8Refund Processing

Once a refund has been approved:

• Refunds will generally be made through the original payment method wherever possible.
• International refunds may be subject to banking and foreign-exchange procedures.
• Bank charges, currency conversion differences and intermediary fees will be handled according to the applicable agreement and banking rules.
• The buyer may be asked to provide relevant payment details or supporting documents.

The expected refund timeline will be communicated after approval, taking into account the payment provider and banking process.

9International Orders

For international transactions, cancellation and refund conditions will be governed by the agreed Proforma Invoice, Purchase Order, Sales Contract and applicable Incoterms.

Import duties, customs charges, destination taxes, insurance and freight expenses will be handled according to the agreed commercial terms.

10How to Request a Cancellation or Refund

Please send your request to:

Email: info@exportghar.com

Please include:

• Buyer or company name.
• Order or invoice number.
• Product and quantity.
• Payment details or transaction reference.
• Reason for cancellation or refund.
• Relevant supporting documents.

11Policy Updates

Export Ghar may revise this policy from time to time. Updated terms will be published on this page with the revised effective date.

12Contact Information

Export Ghar – Global Import & Export

Proprietor: Ranjan Kumar
Website: www.exportghar.com
Email: info@exportghar.com
Address: Rajput Tola Road No. 2, Kanhouli, Muzaffarpur, Bihar, India – 842002

Connecting India to the World.