1Introduction

At Export Ghar, we aim to provide reliable and efficient shipping and delivery solutions for domestic and international buyers.

This Shipping & Delivery Policy explains our shipping procedures, order processing, delivery timelines, transportation arrangements and related responsibilities.

We deal in the sourcing, supply, trading and export of Indian products, including agricultural commodities, food products, makhana, spices, rice, wheat, maize, mustard oil and other merchandise.

2Shipping Locations

Export Ghar may arrange shipments to domestic and international destinations, subject to product availability, applicable laws, import regulations and shipping feasibility.

International shipping destinations will be confirmed during the quotation and order confirmation process.

We do not guarantee delivery to countries or locations where the shipment is restricted or prohibited by applicable regulations.

3Order Processing

Orders will be processed after:

• Receipt of a confirmed purchase order or written order acceptance.
• Agreement on product specifications and quantity.
• Completion of agreed advance payment or payment formalities.
• Confirmation of packaging and shipping requirements.
• Completion of applicable documentation and compliance checks.

Processing time may vary depending on product availability, sourcing, quality inspection, packaging and order quantity.

4Shipping Methods

Depending on the order, destination and product requirements, shipments may be arranged through:

• Sea Freight – Suitable for bulk and large-volume international shipments.
• Air Freight – Suitable for urgent or time-sensitive shipments.
• Road Transportation – For domestic transportation and eligible cross-border routes.
• Courier Services – For samples, documents and small consignments, where available.

The shipping method will be mutually agreed upon before dispatch.

5Delivery Timelines

Delivery timelines depend on the destination, shipping method, product availability, customs clearance, carrier schedules and other logistical factors.

Any estimated dispatch or delivery date communicated by Export Ghar is indicative unless expressly confirmed as a contractual commitment.

Delays may occur due to:

• Customs inspections and clearance.
• Port congestion.
• Weather conditions and natural events.
• Transportation or shipping disruptions.
• Government restrictions.
• Documentation or regulatory requirements.
• Other circumstances beyond our reasonable control.

6Shipping Charges and Freight Costs

Shipping charges will be communicated in the quotation or proforma invoice.

Depending on the agreed commercial terms, shipping costs may include freight, handling, packaging, insurance, customs-related charges and other applicable expenses.

The responsibility for these costs will be determined by the agreed Incoterms or written sales agreement.

Any additional charges not included in the agreed quotation will be communicated or allocated as applicable.

7International Customs and Import Duties

International shipments may be subject to customs duties, taxes, inspection charges, import permits and other regulatory requirements in the destination country.

Unless otherwise agreed in writing:

• Buyers are responsible for understanding the import regulations of their destination country.
• Buyers must arrange applicable import licences and permits.
• Import duties and destination-country taxes will be borne by the responsible party under the agreed delivery terms.
• Customs clearance requirements must be fulfilled by the respective parties.

Export Ghar will provide agreed export documentation in accordance with applicable regulations.

8Packaging and Product Handling

Products will be packed according to their nature, quantity, transportation method and mutually agreed specifications.

For agricultural and food products, packaging requirements may include moisture protection, suitable containers, food-grade packaging or other agreed standards, subject to product requirements and availability.

Special packaging, labelling or customised requirements must be communicated before order confirmation and may involve additional charges.

9Shipment Tracking and Documentation

Where tracking facilities are available, relevant shipment or tracking details may be shared with the buyer.

Depending on the transaction, shipping and export documents may include:

• Commercial Invoice.
• Packing List.
• Bill of Lading or Airway Bill.
• Certificate of Origin, where applicable.
• Phytosanitary or other certificates, where applicable.
• Inspection or quality certificates, where agreed.
• Other documents required for the relevant shipment.

The actual documents provided will depend on the product, destination and applicable regulations.

10Delivery Risk and Responsibility

The transfer of risk, delivery obligations and responsibility for transportation will be determined by the Incoterms or other delivery conditions agreed in the relevant sales contract or proforma invoice.

Buyers and sellers should carefully review the agreed delivery terms before confirming an order.

11Damaged, Short or Missing Shipments

If goods arrive damaged, short or missing, the buyer should:

• Notify the relevant seller or responsible party promptly.
• Inform the shipping or logistics provider where appropriate.
• Preserve the original packaging and shipping documents.
• Provide photographs, inspection reports and other supporting evidence.
• Submit the claim within the period specified in the sales agreement or applicable carrier terms.

Claims will be reviewed according to the agreed contractual terms and applicable laws.

12Shipping Insurance

Cargo insurance may be arranged where required or mutually agreed.

The responsibility for arranging and paying for insurance will depend on the agreed Incoterms or sales contract.

Buyers should confirm insurance coverage, exclusions and claim procedures before shipment.

13Delayed or Failed Delivery

Export Ghar will make reasonable efforts to coordinate shipments and communicate relevant delivery updates.

However, we cannot guarantee delivery within a specific period where delays result from customs authorities, shipping companies, carriers, port operations, government restrictions or other circumstances beyond our reasonable control.

Any re-shipment, storage, return or additional transportation costs will be handled according to the agreed commercial terms.

14Policy Changes

Export Ghar reserves the right to update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the revised effective date.

15Contact Information

For shipping-related enquiries, delivery updates or assistance, please contact:

Export Ghar – Global Import & Export

Proprietor: Ranjan Kumar
Website: www.exportghar.com
Email: info@exportghar.com
Address: Rajput Tola Road No. 2, Kanhouli, Muzaffarpur, Bihar, India – 842002

Connecting India to the World.